Back on Track Again

So I went to go see my doctor today. When I walked into the office I asked them if they had located my application for OOC (If you haven't read my other post, I had applied Sept 26, it was to be faxed that day, I called last friday and it was to be faxed again, then lost after that.) and she told me that she had been attempting to fax it out everyday since Sept 26, several times a day and even got a different number but was constantly have issues. This was an entirely different story from a different secretary. I was a bit confused at that point since last I heard from the other (and it's not that big of a place!) they had lost it!

So when I finally got in to see my doctor she was shocked that this person told me what they had said about continuing to try to fax when even she had heard they had misplaced my app. She couldn't apologize to me enough and since I know she supports me more than 100%, I was okay with that. She did tell me that she wanted to talk to the office manager regarding this person because apparently this was not her first time lying and bsing the patients. She said that is not how they want the clinic to be run. When she came back I mentioned I was a bit concerned about what would happen with my lab work, etc when it was time for the actual surgery and she basically reassured me that this person will not be working there much longer.

Wow! On one hand I feel horrible that they are going to fire someone with my situation being the straw that broke the proverbial camel's back but on the other hand I'm relieved because I strongly feel that was negligence on her part and disregard for me as a human being. We need to be able to trust not only our doctors but the people that work for them as well. At least everything is handled now.

So what it ended up with is they located my form, I told them not to bother trying to fax it anymore and I brought it home to fax with a new letter and other information I wanted to include. And ... guess what? I only had to fax it once!!!!!!!! It went thru with no problems at all.

And now, I wait. AGAIN! Although this time I will call next week to see if they received it. I'm a bit frustrated that I'm starting all over again but at least this time it was in my hands to be sure it got there and not someone who obviously has no regard for my well being. I'm frustrated I lost six weeks of waiting time but happy because I'm back on track again!